Privacy Policy

Introduction

Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services as a transition, expat and grief life coaching practice. We are committed to respecting your privacy and ensuring your personal data is properly safeguarded.

Our practice is based in the United Kingdom, but we provide services to clients worldwide. This policy has been designed to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy regulations.

 

Who We Are

The Art of Change is a transition, expat and grief life coaching practice registered in the United Kingdom. We are the data controller responsible for your personal information.

Contact Details:

Email: louise@theartofchange.co.uk

Phone: +447775578686

Address: coming soon

 

Information We Collect

Personal Information

We may collect the following information:

Name, email address, phone number, and postal address

Date of birth

Payment information

Details about your personal circumstances relevant to coaching services

Notes from coaching sessions

Communication preferences

Technical data (IP address, browser type, device information) when you visit our website

Sensitive Information

Due to the nature of our services, we may process special category data including:

Information about your mental and emotional health

Information about your family circumstances

Other sensitive information you choose to share during coaching sessions

 

How We Collect Your Information

We collect information through:

Direct interactions (when you contact us via email, phone, or our website)

Forms you complete on our website

Coaching session notes

Technical systems when you visit our website

Third parties (with your consent)

 

How We Use Your Information

We use your personal information to:

Provide coaching services

Manage our relationship with you

Process payments

Improve our services

Send relevant communications (with your consent)

Comply with legal obligations

 

The lawful bases we rely on for processing your data include

Contract: Processing necessary for performing our contract with you

Legitimate interest: Operating our business effectively

Consent: When you explicitly agree to certain processing

Legal obligation: When required by law

 

Data Sharing

We may share your personal information with:

Service providers (e.g., booking systems, payment processors)

Professional advisers (e.g., lawyers, accountants)

Regulatory authorities when legally required

We require all third parties to respect the security of your data and treat it according to the law. We do not sell your information to third parties.

 

International Transfers

As we work with clients globally, we may transfer your data outside the UK and European Economic Area (EEA). When we do, we ensure similar levels of protection by using approved data transfer mechanisms such as:

Standard Contractual Clauses

Countries with adequacy decisions

Other lawful transfer mechanisms

 

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, accessed, or used in an unauthorized manner. We limit access to those who have a business need to know.

We have procedures to deal with suspected data breaches and will notify you and any applicable regulator where legally required.

 

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including:

Active clients: Throughout our coaching relationship

Former clients: Up to 2 years after our last interaction

Prospective clients: Up to 2 years after last contact

After these periods, your data will be securely deleted or anonymized.

 

Your Rights

Under data protection laws, you have rights regarding your personal data:

Access: Request a copy of your personal data

Rectification: Request correction of inaccurate data

Erasure: Request deletion of your data in certain circumstances

Restriction: Request limited processing of your data

Data portability: Request transfer of your data

Objection: Object to processing based on legitimate interests

You can exercise these rights by contacting us using the details provided above. We will respond to valid requests within one month.

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

 

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

 

Third-Party Links

Our website may include links to third-party websites. Clicking on those links may allow third parties to collect data about you. We are not responsible for third-party websites and encourage you to read their privacy policies.

 

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children under 16 without parental consent.

 

Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make significant changes, we will notify you by email or through a notice on our website.

 

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

The Art of Change

Address - coming soon

louise@theartofchange.co.uk

+44 7775578686

Last updated: 1st May 2025